SAP CRM is important
module in organization or in any entity which deals with handling customers more
effectively. In present day’s competitive market it is essential for companies
to make changes in a dynamic environment to take care of all activities related
to customer service.
SAP CRM training is dealt with SAP business suite. Its main purpose is
to provide in detail knowledge about customers by integrating required data
from sections like marketing, sales, billing etc. Customer interaction is also
becoming easy and efficient by using CRM application. SAP CRM is used for
understanding customers better.
SAP CRM Overview
SAP CRM is one of
the major solutions that are provided in SAP suite. SAP CRM is based on SAP NetWeaver
(Learn SAP Netweaver from SAP
Trainings Online by experts) that can be used for custom development and
integration with various systems and applications.
SAP CRM features
It is deployed to
hold all customer focused business fields like service, marketing, sales, etc.
This SAP CRM is
implemented for different customer interaction channels, such as Interaction
Centre, Internet, and mobile for E-Commerce.
The important component of SAP CRM is CRM Analytics. It has great
significance which is used to gather necessary information about customers and
analyze this knowledge base to gain insights into various strategic
decision-making and operational processes.
SAP CRM includes the
following sub modules:-
- Sales
- Marketing
- Service
- Analytics
- Interaction Center
- Web channel SAP Hybris
SAP CRM consists of many components that allow integrating the CRM
module with other SAP and non SAP modules, internet, mobile
devices like smart phones, tablets, and enterprise portal.
SAP CRM server
has components like,
- CRM Enterprise functions
- CRM Middleware
There are adapters to communicate with hand held devices and
internet. The SAP ECC/R3
system is used for backend, SAP BI system is used for analytical reporting and
SAP SCM is used to enhance the capabilities of SAP CRM module.
By combining SAP
CRM with back-end ERP systems equip connection to supply chain management
systems , business intelligence system, interaction centers, field applications
etc.,
Take the advantage of SAP CRM training by registering with us enroll today to enter into the world of
SAP and make your career worth with our certification training and get the
chances of getting hired by standing unique among many.
SAP Trainings Online is
delighted to be one of the best leading SAP training with best experienced professionals and skilled resources We have been offering courses
to beginners, consultants and companies so that they can meet all the
challenges in their respective technologies.
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