Learn SAP CRM Online | Why SAP CRM is Needed?

CRM stands for “Customer Relationship Management” and is a set of methodologies and tools that helps to manage customer relationship in an organized way.

In today’s highly competitive business environment, the focus of many companies is increasing on most valuable asset customers. Thus, the companies require a suitable software solution to cater to its customers which is user-friendly, easily customizable, fully integrated, and can be implemented flexibly.

CRM is software that helps businesses automate repetitive processes for efficiency, track customer data, and boost customer satisfaction. In the past, global marketers have shifted from sellers to customers. Today, customers are more powerful than sellers, if we consider the driving factors of market. We have different types of CRM according to the changes in customer portfolios, speed of business operations, requirement of handling large data, and the need of sharing information, resources, and efforts jointly.

SAP CRM training course by SAP Trainings Online gives you a basic idea of Customer Relationship Management to those pursuing it. It gives understudies an understanding of how the application works and provide a platform on the basis of which a more practical oriented training might be undertaken. For those experiencing or hoping to continue marketing or customer management as a potential career.

Need of SAP CRM

All inclusive, and also locally, organizations are guaranteeing that client interest is given prime significance. They are working towards taking full advantage of their customers through customer acquisition and additionally customer retention. They are additionally looking at data analysis as a method for ensuring that they can connect with clients and one of the best ways to do this is through an effective CRM application that SAP provides. Along these lines, it turns into all the more imperative to have a strong fundamental understanding of SAP training with the goal that it can be implemented effectively in the workplace.

Channel Management: There are numerous approaches to which these services can achieve the client. In SAP CRM module these "ways" are called CHANNELS. What's more, dealing with these channels is called Channel Management. Cases of channels incorporate the Internet, e-Commerce, email, CIC Field Applications and so on.

Field Applications: Examples of field applications incorporates applications particularly designed for devices like PDA, mobiles and different devices that can be directly utilized as a part of the field. For instance, a major soda company utilizes a field application on a unique mobile based requesting device that scans stock and orders straight from the device and communicates with the in-house CRM server. Also, Seven-11 utilizes a field application that scans the stock at the webpage and depending upon certain presets, places orders specifically whenever the device is hooked on the internet.

E-commerce: Depending on the circumstance, there could be B2B or B2C sort of e-Commerce (Now Called the Web Channel) applications providing sales to the clients.

Customer Interaction Centre: It has an extremely advanced call-centre management framework called the Customer Interaction Centre or essentially IC. In prior versions, there used to be a different SAP customer utilized for this called the Win Client. The most recent versions (including 2006, 2007) use IC WebClient - A totally web-based software that is utilized for Call Centre Management. This software associate with SAP CTI (Computer Telephony Integration) module for overseeing inbound and outbound calls.

SAP Trainings Online provides best SAP training with our training learners can become expert in CRM concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

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Learn SAP CRM Online | SAP CRM Business Transaction Process

What is business transaction?

SAP CRM - Business Transactions. By using business transactions in CRM, the basic functions can be easily processed. The transaction type defines the attribute of business transactions, whether it is a service order, sales order, service ticket, etc. or how the transaction is processed. Learn more from SAP CRM training by SAP Trainings Online.

• For various processes of a company, business transaction provides business structure and the functions that can be used. Thus a business transaction in SAP CRM represents business interaction of your organization with various business partners.
• It enables to use the same interface and processing concepts across the business processes
• It is possible to use various components of the business transactions repeatedly
• Within one transaction items can be entered from different business contexts
• Independent of the Business transaction type, the look and feel of different business transactions in SAP CRM is always similar

Structure of transactions

Any company specific business processes can be flexibly controlled and managed with the Business Transactions in SAP CRM.

SPRO path -> Customer Relationship Management -> Transactions -> Basic Settings

SPRO path for Business Transaction configuration

A business transaction in SAP CRM consists of a leading business transaction category.

Structure of CRM business transaction depends up on leading business transaction category.

Header (General) and Item Data representation in a Business Transaction

Types of Transaction item categories

By definition, Transaction types define the characteristics and attributes of a business transaction. Whether it is a sales order transaction, service order or sales call, it determines how the transaction will be processed. Transaction types can be explained by following picture

In SAP CRM, all the business transaction processing is controlled by the transaction types. Some basic function of the transaction types are shown in the figure above. Some important Transaction types used in SAP CRM are:

Lead

• Appointment
• Quotation
• Sales order
• Service order

Prerequisites for transaction types:

If you want to define a transaction type, you must first have some prerequisites profile that is to be used in the transaction types. Some of them are

• Tax determination
• Partner determination procedure
• Date profile
• Organizational data profile
• Status profile

A transaction type defines:

• Attributes
• Characteristics
• Controlling attributes

In SAP CRM business transaction processing is controlled by a transaction type

The leading business transaction category in an transaction type controls:

• Specific settings that can be applied on a lower level
• Other business transactions categories to which it could be assigned
• Detailed control of the transaction
• The properties and attributes of a business transaction item are specified by an item category.
• Item category controls how the item is processed.First an item category needs to be assigned to an item object type that defines the business context in which an item category is used.
• Similar to transaction types, an item category can be assigned to one or more business transaction categories.
• Specific settings applied to item categories on a lower level depend upon the leading item category (object type).
• In SAP CRM, for processing business transactions, default item categories need to be defined per business transaction category, and item category group
• Also, it is possible to define alternative item categories which can be entered manually for system default.

Item Category determination depends upon:-

• Transaction type
• Item category group: Item category group is a field in the product master.
• Item category usage: Item category usage comes from the programming language.
• Main item category

Copy Transaction or Follow-up Transaction:

• A follow-up transaction represents the next business transaction in the current business process, For example, from a released Sales Contract, Sales Orders can be created. Learn from SAP SD training by experts.
• Thus in this case, Sales Order is viewed as a follow-up document for the Sales Contract
• Also, a business transaction can be copied to create another transaction of same business transaction type, For example, a sales order can be copied to create another sales order.
• From an existing business transaction it is possible to create a copy or to create a follow up transaction.

In case, a business transaction is copied:

• Transaction type is same
• Header and item data is copied
• Transaction history is not updated
• No relation to the source transaction is maintained

Basis Functions in Business Transactions:

Basic functions in business transactions:

• Text determination
• Date management
• Status management
• Incompleteness check
• Partner processing
• Action processing
• Pricing

Activity Management

• Activity management is an example of the business transactions in the SAP CRM.
• An activity represents an activity performed by an employee in the organization
• It also covers the scenario where there is an interaction of the employee with a particular business partner involved in the business transaction.
• Activities can be linked as follow-up documents to various business transactions like Sales Order, Service Order, etc., provided as part of difference CRM modules like Sales, Marketing and Services.

Technically:

• Information about interaction with the business partner on a particular date is contained by a Business Activity.
• Information about activities that one or more employee has to complete by a particular date is contained by a Task.
• SAP CRM provides different type of activities to cover different channels of communication with the business partners involved in the business transactions

Learn more about CRM and get expertise skills in CRM module. SAP Trainings Online, is a unique SAP training resource. This course is a very specifically designed to provide a training of SAP CRM Certification. The course curriculum meets all the demands and need for this certification. This course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management, Organization Management, Product Master, Transaction Processing, Activity Management, Partner Processing, CRM Actions and Middleware. The course further includes Demonstration of Web User Interface (SAP WEB UI).

Interested candidates register for free live demo through: www.saptrainingsonline.com/student-registration

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SAP CRM Tutorials: What is Customer relationship Management | Learn SAP CRM What is SAP CRM?

What is SAP CRM?

SAP CRM stands for customer relationship management. SAP CRM module is one of the best tool provided by SAP and supports customer related processes end to end. The main concept of SAP CRM is managing and maintaining relationship with customers by firms. It deals with acquisition of customers and to its final termination. Learn CRM from SAP CRM training by SAP Trainings Online

SAP CRM enable firm to obtain 360 degree over their customers and various functions such as accounts receivable, invoicing, fulfillment, delivery, decision making, and various functions.

SAP CRM module is integrated with other SAP modules such as SCM (supply chain management,), PLM (Product Lifecycle Management, learn from SAP PLM training), and SRM (Supplier Relationship Management) and with various modules.

Why CRM

• To have good relationship with customers and attract new customers
• Effective communication with customers
• To increase the sales and maximize the profits
• Analyzing customers, vendors and partners

Goals of CRM:

• Providing better and best customer service
• Selling products effectively
• Discovering new customers and maintaining relation with existing customers

Versions of SAP CRM

• SAP CRM7.0
• SAP CRM6.0
• SAP CRM5.0

ERP With SAP CRM

SAP CRM is one of the important tool in SAP ERP functionality. CRM enables the firms to know about their customers and maximize profits and expand the revenue. It enables trade promotional management to improve visibility and control in to the trade promotion process.

SAP CRM solution:

SAP CRM solution contains various modules with various functions areas,

• SAP CRM marketing
• Sales and services
• Mobility solutions
• Web client
• Trade management
• Analytics
• E-commerce
• SAP IPC, SAP mobile client and server.

SAP CRM key features:

Advantages of SAP CRM:

The advantages of customer relationship management system extend beyond running a business and its closely related relationships. Ideally, a CRM system should help your business improve the relationship with existing customers, find new customers and win back former customers. This system is integrated into a software system that facilitates collection, organization and management of the customer’s information. A CRM system can be beneficial to both small and large scale businesses as long as it is implemented appropriately. This guide outlines the major advantages of customer relationship management to expect upon installation of the software.

• Increases customer satisfaction and attract new customers
• Growth in number of customers in a high competition business world
• It reduces cost and maximizes profits.
• Boosts employee productivity and moral

Learn more from CRM by getting trained at SAP Trainings Online, which is a unique SAP training resource. This course is a very specifically designed to provide a training of SAP CRM Certification. The course curriculum meets all the demands and need for this certification. This course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management, Organization Management, Product Master, Transaction Processing, Activity Management, Partner Processing, CRM Actions and Middleware. The course further includes Demonstration of Web User Interface (SAP WEB UI).

CLICK HERE for free live demo on SAP CRM

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: INDIA +91 9052775398 USA +13152825809
Whats app :-9052775398

SAP CRM Training Academy | SAP CRM Quotation and Order Management

In SAP CRM, you can create and process inquiries related to sales, create quotations and sales order. The sales quotations are used to map business transactions in the sales area of the company.

The sales quotation is generated to ensure that a specific quantity of product will be delivered at a specific time period and at a specific price. A sales order is also considered as same that allows the customer to request a certain amount of product, or services at a certain time. A complete sales order process from fundamentals can be learnt online from SAP SD training.

The quotation processing and order management involves the following steps in a SAP CRM and ECC system:

Create Quotation − A quotation is created in the system to provide the customer. Items are added for this quotation (Performed in SAP CRM training).

Enter Product and Configure − The next step is to enter the products requested by the customer. Products can be configured for every item of the quotation (Performed in SAP CRM).

Checking Availability − Next is to check the availability of products for every item of the quotation (Performed in SAP CRM and ECC).

Pricing and Value − The next step is to add the price of each product and the value of each item (Performed in SAP CRM).

Send a Quotation − Next is to send the quotation to the customer (Performed in SAP CRM).

Features of Sales Quotation and Order Management

Creation of sales transactions and post processing: You can use the Interaction Centre, the SAP CRM Web Channel, or the CRM WebClient UI for creating sales transactions. You can also have all of these processed in the CRM WebClient UI as well. Even those transactions that have errors in them can be tracked down and saved for processing further.

Trigger for further processing: Whenever a sales order containing errors is saved, the same gets referred to SAP ERP. All the logistic processes are carried out thereafter. For example, sales order delivery will take place there.

Getting used to your business processes: When you have the transaction processes customized then it will offer you numerous settings to have the sales transaction adapted according to the business processes of your company. For example, you can enter in the details for a special transaction type while you are entering the details of the sales order in the Interaction Centre and so on.

Sales-specific functions: A number of different functions can be used in sales transactions. Some of these include product determination, the credit check, and the availability check. Besides this, you’ll have access to the special functions when you are dealing with sales orders and quotations.

Activity Management for Quotation

You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).

The following actions can be linked with the quotation in the system:

Create Appointment

Before the validity expires of the quotation, a system can be configured to raise an action for creating an appointment.

Another action is that after the quotation has been issued to the customer, an action is created to take the first feedback from the customer.

After the end of this validity period of the quotation, you can set an action to change the status to complete automatically.

Monitoring

You can also monitor the quotations that are relevant for you according to their validity

You can consider a sales order as transaction type and can be configured in to the CRM system by going through the following path.

Go to SPRO → IMG → Customer Relationship Management → Transactions → Basic Settings Define Transaction types

Want to Learn SAP CRM?

SAP Trainings Online designed SAP functional training and technical courses program based on present day industry requirements which makes the learners future ready and strengthens you to go challenging with industrial demands. This online program is not only job oriented but also for professionals who wanted to update their technological skills and to excel in their careers. We offer online education not only limited to region or an area, we offer trainings globally.

Interested to take SAP CRM demo, CLICK HERE for free live demo

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Free SAP CRM Tutorials | What is Customer relationship Management | Learn SAP CRM

What is SAP CRM?

SAP CRM stands for customer relationship management. SAP CRM module is one of the best tool provided by SAP and supports customer related processes end to end. The main concept of SAP CRM is managing and maintaining relationship with customers by firms. It deals with acquisition of customers and to its final termination. Learn CRM from SAP CRM training by SAP Trainings Online

SAP CRM enable firm to obtain 360 degree over their customers and various functions such as accounts receivable, invoicing, fulfillment, delivery, decision making, and various functions.

SAP CRM module is integrated with other SAP modules such as SCM (supply chain management,), PLM (Product Lifecycle Management, learn from SAP PLM training), and SRM (Supplier Relationship Management) and with various modules.

Why CRM

• To have good relationship with customers and attract new customers
• Effective communication with customers
• To increase the sales and maximize the profits
• Analyzing customers, vendors and partners

Goals of CRM:

• Providing better and best customer service
• Selling products effectively
• Discovering new customers and maintaining relation with existing customers

Versions of SAP CRM

SAP CRM7.0

SAP CRM6.0

SAP CRM5.0

ERP With SAP CRM

SAP CRM is one of the important tool in SAP ERP functionality. CRM enables the firms to know about their customers and maximize profits and expand the revenue. It enables trade promotional management to improve visibility and control in to the trade promotion process.

SAP CRM solution:

SAP CRM solution contains various modules with various functions areas,

SAP CRM marketing

Sales and services

Mobility solutions

Web client

Trade management

Analytics

E-commerce

SAP IPC, SAP mobile client and server.

SAP CRM key features:

Advantages of SAP CRM:

The advantages of customer relationship management system extend beyond running a business and its closely related relationships. Ideally, a CRM system should help your business improve the relationship with existing customers, find new customers and win back former customers. This system is integrated into a software system that facilitates collection, organization and management of the customer’s information. A CRM system can be beneficial to both small and large scale businesses as long as it is implemented appropriately. This guide outlines the major advantages of customer relationship management to expect upon installation of the software.

• Increases customer satisfaction and attract new customers
• Growth in number of customers in a high competition business world It reduces cost and maximizes profits.
• Boosts employee productivity and moral

Learn more from CRM by getting trained at SAP Trainings Online, which is a unique SAP training resource. This course is a very specifically designed to provide a training of SAP CRM Certification. The course curriculum meets all the demands and need for this certification. This course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management, Organization Management, Product Master, Transaction Processing, Activity Management, Partner Processing, CRM Actions and Middleware. The course further includes Demonstration of Web User Interface (SAP WEB UI).

Click Here for free live demo on SAP CRM

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: INDIA+91 9052775398 USA +13152825809

Learn SAP CRM Online : How Does SAP CRM Application Works and its benefits ?

Overview

CRM software allows a business to manage all the organizations interactions with customers and potential customers. The CRM typically involves a marketing automation platform, sales tracking software and contact management for customer service/technical support. A CRM is a very useful and powerful tool that should be utilized to improve business in almost all levels. Learn more about CRM and its offerings from SAP CRM training by SAP Trainings Online.

Customer Relationship Management is the method of managing the customer relationship between the company and the clients by doing the following terms like meetings, appointments, phone numbers, call log, addresses, etc., CRM stores private information of the sales, leads for the customers.

How SAP CRM WORKS?

A successful CRM works by allowing you to enter your contacts quickly from any device and anywhere in the world. Once the contact is entered into your online CRM software, you can create tasks and reminders to follow-up with them on a regular basis. After you speak to them, you can log the phone call and write notes about what was discussed. When it comes time to discussing the price, you can send an estimate and then an invoice if it’s been approved. The customer will receive an email with a link to pay you directly by credit card. After you’ve been paid, you can increase your revenue by sending automatic email campaigns to increase the percentage of return customers. Easy, simple, and fast the Panther way!

ROI of CRM

A huge advantage CRM does for you is it gives you Return on Investment (ROI). Of course, ROI is not everything but it is definitely a huge statistic to keep in mind. A multipurpose CRM offers various options to utilize and will allow you to eliminate the need for multiple applications.

CRM creates a unique consumer experience and enables to address various business processes in order to improve wide range of sales, services and marketing situations. SAP SD is the module which is into complete sales process. Learn SAP SD training by unique training platform with 12+ years of experienced faculty.

Sales force automation service

Core of this software is prospect relationship management (PRM) solutions which often cut out the active sales process altogether by offering to track customer behavior and nurture them from first contact to sales, this software can track the web activity and help to develop better relationship with client and close more sales.

Sales force automation software track the calls made to the prospect and the response is recorded for future use. SFA also offers a feature called contact management system for tracking and recording every stage in the sales process for each prospective client, from initial contact to final disposition, and hence reduce the number of sales people required in handling a customer.

Invoicing and billing software system

Whether the customer buys online or offline, billing and invoicing is very important step in sales process both for customer and buyer. This system helps to maintain accounts and balance sheets in a good shape.

And features includes various options like custom invoices which can be schedule based on billing cycle of clients, uses product database while creating bills and shows you the stock remaining. This also keeps track of pending and overdue invoices and alert you accordingly. You can add various tax rules that applies to your specific business and location and will be added to all invoices. Various discounts offered can be added on each item and the total bill and calculates are automatically done by software. This software records method of payment date and time of each customer.

Customer service and support

This is very important step in maintaining healthy relationship with the old customers by giving the support for the product/service you sold them and motivate repurchases. Many a times people reject a product based on bad customer support.

Example of this is automated caller service which redirects you the expert who will be able to do best solve the problem. The software keeps track of problem raised and solution provided and has feature to escalate it to the senior management in case of unresolved issues. This software can also help in rewarding loyal customers by loyality program and redemption points.

Uses of CRM

Enterprises use CRM to collect and manage data regarding their customers.

Using a CRM, the business may apply such data to:

• Target specific marketing campaigns to specific customers based on their preference.
• View and manage contact information to serve prospects and customers better.
• Offer services such as product tracking and real time quotes.
• Follow up or respond through email, social media, telephone or any other media.
• Manage tasks related to customers, such as generating invoices, sending reminder emails and more.
• Track performance of sales and marketing executives vis a vis their customers.
• Process all data and information related to the customer as analytics, to gain real-time visibility.

About SAP CRM Training

SAP Trainings Online gives you the SAP training in all modules and offers more than just going through of the curriculum. Our content covers all the major areas that are necessary for understanding SAP CRM and also focus on practical oriented real time based implementation. In this course one will come to have idea of how to handle large volumes of data when it comes to customer management and leads to an understanding of how to manage customer relations from a back end point of view.

Want a demo on SAP CRM enroll with us for free live demo at: www.saptrainingsonline.com/student-registration

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: India +91 9052775398 USA +13152825809

SAP CRM Training | What is Sales Force CRM and how it is Beneficial

What is Sales force CRM?

Sales force began with the creative power of reinventing Customer Relationship Management (CRM).To grow your business revenue, all you need is Sales force Customer Relationship Management. Sales force applications are run on the power of the cloud so users can access its full functionality without high maintenance and setup costs. It provides customers the ability to track and monitor their routine task, events and automate their work process, you can also work from any device at any location without any disruption.

SAP CRM also serves customer service and support divisions--making businesses efficient and improving customer satisfaction. In any business, the bottom-line of CRM work flow is to:

• Initiate Marketing 
• Process Sales
• Schedule orders and 
• Provide Support

A CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place. The Sales force is a secure cloud based CRM system that can help every part of business.  (Learn more about CRM system from SAP CRM training by SAP Trainings Online).

• For example it helps:
• Sales teams close deals faster
• Marketing mange campaigns track lead generation
• Service call centers reduce the time t resolve customer complaints

Sales force is customer focused

Sales force CRM applications are built on the power of Sales force Platform, so you can run your business on any device, easily build new customer applications or integrate with existing back office systems. You’ll be up and running in 30 days with the world's most proven and loved customer relationship management solution. With our pay-as-you-go model, the price of success is dramatically lower.

Sales force delivers reliable data, protection and security so that important data will not be lost. Using this CRM no need to get involved with coding rather it is designed to reduce customer difficulty. It is not only for Sales and Marketing but also enables you to manage all customer interactions, designed to help your organization/business can grow and succeed in the digital world.

It has several portals for businesses to improve customer satisfaction which helps customers to search and find their content they need. Self-service is the first portal of Sales force allows customers to check their purchasing, the status of orders, cancel facilities without contacting the support person, you can do it by yourself and this promotes customer satisfaction.

Customer Portal allows customers to manage and access their data within custom objects; it also provides an online support channel for customers to resolve their issues without contacting customer service. Partner Portal helps their partners sign in to Sales force account through a separate website, the users can only see and manage the data if they have proper user access/permissions. Partner Portal gave access to external businesses to your Sales force database which helps to get more leads and business opportunities.

It has a wide range of CRM categories include Sales Cloud, App Cloud, Marketing Cloud, Community Cloud, Service Cloud, Analytics Cloud, Data Cloud and IOT that meet your business needs and goal.

SAP Trainings Online provides best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Want a free demo on SAP CRM Click Here to register for live video class

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SAP CRM interview questions and Answers | SAP Trainings Online

If you’re looking for SAP CRM Interview Questions, you are at right place. There are lot of opportunities from many reputed companies in the world. According to research SAP CRM has increasing market share. So, you still have opportunity to move ahead in your career in SAP CRM. SAP Trainings Online offers SAP CRM training interview questions.

1.What are different partner function in SAP CRM?

As the name indicates partner function describes the organization and people with whom the business is done, which includes any kind of business transaction. Partner function includes information like:

• Sold to party
• Ship to party
• Bill to party
• Payer

2.What is Activity management feature in CRM?

Activity management in CRM is used to administer the activities assigned to employees in an organization. Data in an activity is important source of information for all the employees that are relevant for that information.

Activities in CRM are used to record sales activities. Common activities are email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc. in CRM lifecycle. Appointments, interactions logs can be marked as private. You can also create activities as subsequent documents for a wide variety of other business transactions, such as opportunities, leads, sales orders, or contracts.

Activity management can be performed at any time during CRM life cycle. When a customer contract is about to expire, you can make a telephone call to customer (activity) as a follow up document to remind the employee to make follow up call to customer and to check if he is willing to renew the contract.

3.Mention how CRM assign the business roles?

To assign business roles, SAP CRM uses two basic ways

• Indirect assignment of business roles PPOMA_CRM
• Directly through security roles assigned to user masters in SU01

4.Explain what are adapters?

A CRM middleware is used for the exchange of data between the CRM system and connected ERP system. It is also used to assign data and convert it into various formats and to connect with external systems.

5.What is an Opportunity?

An Opportunity is defined as sales prospect, requested service or product, sales volume and a sales probability. Opportunity can be a possibility of sales of service or product and can result from a bid invitation, sales deal or from a trade fair.

6.What is Opportunity Management in CRM..?

Opportunity management is one of the integral part of CRM module and allows you to control sales process.

Opportunity management in Sales should be used in following scenarios:

• When Sales cycle in an organization spans for a longer time period.
• Many Sales representatives work in an organization.
• Large sales order vales and they are distributed.

7.How CRM can handle e-mails from customers?

SAP CRM provides workflow enabled email processing capabilities. It can retrieve e-mails sent from your customers, route e-mails automatically to appropriate users based on workflow rules, manage multiple attachments in emails, send automatic replies to your customer and so on.

8.What is the difference between CRM and ERP?

CRM combines sales, contact, marketing, management and customer support. ERP stands for Enterprise Resource Planning; it standardizes and streamline business processes across services, sales, finance, HR management, etc.

9.What is Opportunity hierarchy? Where do we use this?

When your sales project is split into multiple sub projects and you want to keep track of all the sub projects and to link them to sales project, you can use complex hierarchies. You can connect different opportunities to each other and this allows you to connect sales projects and sub projects with each other.

• Opportunities hierarchies can be used in following scenarios:
• To link an opportunity to sales project
• To link a sub opportunity to a product
• Combine several sales project connected with each other
• Structure sales project consists of several sub projects

10.What is a Lead in SAP CRM?

A lead can be defined as first stage of sales process. It represents a person who has shown interest in buying a service or a product. A Lead can be generated from marketing lead generation processes like trade fairs, advertisement, direct marketing or can be from sales person activities like calling or an email.

11.Explain what is IPC?

IPC stands for “Internet Pricing and Configurator.” The IPC carries a set of engines that execute pricing and product configuration functionality in a variety of scenario and sap applications.

12.What are the important components of IPC?

The important components of IPC are:

• Sales Pricing Engine (SPE)
• Sales Configuration Engine (SCE)
• Free Goods Engine
• Listing
• Free Goods Engine

13.What are the different categories of Lead?

Leads can be classified into categories: Cold, Warm and Hot by marketing department. If a lead look promising, then sales department can create an opportunity from this lead.

14.What is the difference between Lead and Opportunity?

A Lead is different from an opportunity in a manner that it is predecessor of an opportunity. Opportunities are used for more complex and longer sales project cycles, Sales Rep use opportunities to control the sales project and maximize the chance of winning customers and minimizing the sales time.

15.In real time what SAP CRM consultant to?

In real time, SAP CRM consultant analyze the business requirements and then configure the ERP.

16.What is Sales Quotation?

Sales quotation is generated to ensure that a specific quantity of product will be delivered at specific time period and at specific price.

17.Explain Quotation Processing and Order Management life cycle?

Quotation processing and order management involves following steps in SAP CRM and ECC system:

Create Quotation

A quotation is created in the system to provide the customer. Items are added for this quotation (Performed in SAP CRM).

Enter Product and configure

Next is to enter the products requested by customer. Products can be configured for every item of the quotation (Performed in SAP CRM).

Check Availability

Next is to check the availability of products for every item of the quotation (Performed in SAP CRM and ECC).

Pricing and Value

Next is to add the price of each product and the value of each item (Performed in SAP CRM).

Send Quotation

Next step is to send the quotation to the customer (Performed in SAP CRM).

18. What is an Outline Agreement?

An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.

19.What are the different standard transaction types for sales?

Some of the standard transaction types for sales are:

• LEAD – lead
• AG – Quotation
• Opt – Opportunity
• OPSM - Sales Methodology
• TA - Tele Sales, etc

20.How do you calculate tax in billing in CRM?

The key factor which is used to calculate the tax and for tax determination is tax event. Applicable tax type, tax rate, locations and other factors are determined. It uses decision tree to make tax determination and calculation more simple and transparent. You can also use simulation tool in TTE for tax determination and for testing customizing settings.

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What is SAP CRM | Boost Career Path With SAP CRM Certification

Customer relationship management is always buzzword in corporate business organizations. It is the most important enterprise solutions on offer today.SAP CRM endeavors solutions to organizations to manage CRM activities so candidates familiar with CRM have definite advantage when it comes to positions in marketing as well as customer management.

Most of the business firms are looking for the individuals who are fluent in SAP and can handle the system in an effective manner. SAP Trainings Online SAP CRM training is a key differentiator between who is average at a workplace and who excel in their role. You can learn SAP through virtual media from top world class trainers who are in industrial world themselves. Here the exposure is practical in nature, shaping you to face the challenges of corporate work place once you finish with training.

How SAP CRM used?

SAP CRM is the CRM tool provided by SAP and is used for many a business process

SAP CRM is a part of SAP business suite. It can implement customized business processes, integrate to other SAP and non-SAP systems, and help achieve CRM strategies.

SAP CRM can help an organization to stay connected to customers. This way organization can achieve customer expectations with the types of services and products that he or she actually needs.

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