What is SAP CRM?
SAP CRM stands for customer relationship management. SAP CRM module
is one of the best tool provided by SAP and supports customer related processes
end to end. The main concept of SAP CRM is managing and maintaining
relationship with customers by firms. It deals with acquisition of customers
and to its final termination. Learn CRM from SAP CRM training by SAP Trainings Online
SAP CRM enable firm to obtain 360 degree over their customers and
various functions such as accounts receivable, invoicing, fulfillment,
delivery, decision making, and various functions.
SAP CRM module is integrated with other SAP modules such as SCM
(supply chain management,), PLM (Product Lifecycle Management, learn from SAP PLM training), and SRM (Supplier
Relationship Management) and with various modules.
Why CRM
- To have good relationship with customers and attract new customers
- Effective communication with customers
- To increase the sales and maximize the profits
- Analyzing customers, vendors and partners
Goals of CRM:
- Providing better and best customer service
- Selling products effectively
- Discovering new customers and maintaining relation with existing customers
Versions of SAP CRM
- SAP CRM7.0
- SAP CRM6.0
- SAP CRM5.0
ERP With SAP CRM
SAP CRM is one of the important tool in SAP ERP functionality. CRM
enables the firms to know about their customers and maximize profits and expand
the revenue. It enables trade promotional management to improve visibility and
control in to the trade promotion process.
SAP CRM solution:
SAP CRM solution contains various modules with various functions
areas,
- SAP CRM marketing
- Sales and services
- Mobility solutions
- Web client
- Trade management
- Analytics
- E-commerce
- SAP IPC, SAP mobile client and server.
SAP CRM key features:
Advantages of SAP CRM:
The advantages of customer relationship management system extend
beyond running a business and its closely related relationships. Ideally, a CRM
system should help your business improve the relationship with existing
customers, find new customers and win back former customers. This system is
integrated into a software system that facilitates collection, organization and
management of the customer’s information. A CRM system can be beneficial to
both small and large scale businesses as long as it is implemented
appropriately. This guide outlines the major advantages of customer relationship
management to expect upon installation of the software.
- Increases customer satisfaction and attract new customers
- Growth in number of customers in a high competition business world
- It reduces cost and maximizes profits.
- Boosts employee productivity and moral
Learn more
from CRM by getting trained at SAP Trainings Online, which is a unique SAP training resource. This course is a
very specifically designed to provide a training of SAP CRM Certification. The
course curriculum meets all the demands and need for this certification. This
course covers an Overview of SAP CRM Ecosystem, Business Partners and Account
Management, Organization Management, Product Master, Transaction Processing,
Activity Management, Partner Processing, CRM Actions and Middleware. The course
further includes Demonstration of Web User Interface (SAP WEB UI).
CLICK HERE for free live demo on SAP CRM
For more details visit: www.saptrainingsonline.com
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