Learn SAP CRM Online | SAP CRM Sales Process, Management and Product Determination

SAP CRM supports the implementation of complete sales cycle as per the customer-specific requirements which leads to maximize sales force productivity, ensure customer satisfaction, and thus quickly increase revenues. With SAP CRM Sales the complete sales cycle could be managed across different sales channels, i.e. direct sales, channel sales, telesales and e-selling. Learn more about CRM sales process from SAP CRM training by SAP Trainings Online.

SAP CRM Sales Business Roles

SAP CRM offers predefined Business Role [Sales Professional - SALESPRO] for the sales representatives of an organization

With this role SAP standard functionalities related to the Account Management, Activities, Sales Cycle, Pipeline Management and Sales Management can be performed by the Sales representatives.

SAP CRM sales also offers Sales Assistant which could be used by the sales representative to plan sales activities within sales cycle processes, and sales methodologies elements such as buying centre, competitor analysis, project goals, etc. which could be used in an opportunity by the sales representative while preparing value proposition for the customer.

General sales cycle steps

• A Sales representative receives a qualified lead.
• When this Hot Lead is accepted by the sales representative, the system creates an Opportunity.
• Within SAP CRM actual sales process begin with an opportunity. It is not mandatory to use Lead to create the Opportunity.
• The sales representative then contacts the customer and updates the opportunity with further data.
• Also there is option to activate activities available in the Sales Assistant or create new activities. These activities can be configured for different stages of the Opportunity.

• The Opportunity needs to be evaluated by the sales representative with positive or negative decision.
• Opportunity ends with the creation the quotation, or rejection from the customer.
• The solution derived from the opportunity is presented to the customer and the sales representative creates quotation.
• Once the sale representative secures agreement based upon the quotation, sales order can then be created.
• Billing for the sales orders can be performed within the SAP CRM

In SAP CRM Sales Quotations are created as follow-up documents for opportunities. A quotation can be copied or converted to a sales order (Get an insight into sales process from SAP SD training concepts). It is also possible to create quotation with reference to the inquiry. For a quotation, validation period is maintained within which customer can place or modify the order, or can cancel the order.

Quotation Management includes following processes:

• Create a quotation in the system 
• Create items for the quotation
• You can add products requested by the customer
• You can perform ATP check of products for each item in the quotation
• Determine the pricing of individual items
• Send the quotation to the customer
• You can create activities as part of a Quotation document

Product proposal

SAP CRM offers the functionality of product proposal in a Quotation document. With this you can propose products that your customer may be interested in, while entering the Quotation.
Product proposal functionality can be implemented using:

Transaction history of the customer which includes previous sales orders of the customer.

Marketing projects in which the customer has been involved.

For these proposed products, it is possible to perform ATP check and the price calculation.

You can have following types of the product proposals:

• Cross selling
• Up selling
• Down selling
• Accessories
• Top and product lists

SAP CRM opportunity Management

An Opportunity is defined as a sales prospect, requested service or product, sales volume and a sales probability. Opportunity can be a possibility of sales of service or product and can result from a bid invitation, sales deal or from a trade fair. Opportunity management is one of the integral part of CRM module and this allows you to control the sales process.

• Opportunity management in Sales should be used in the following scenarios:
• When sales cycle in an organization spans for a longer time period.
• When there are many sales representatives working in an organization.
• When there are large sales order values and they are distributed.

Conclusion

Interested to learn more about SAP CRM and its business process and to establish a career in CRM join SAP Trainings Online for a rewarding SAP career through SAP training modules. We provide best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

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Free SAP CRM Online Classes | Key Benefits of Integrating SAP CRM Software with ERP

What makes integrating CRM with ERP system

ERP system (Enterprise Planning Resource) has established itself as indispensable backend software system for business. But with the rapid flow of information on the internet and the prevalence of e-commerce corporate that failed to acknowledge changing customer habits or analyze market data effectively and put it their use will eventually forced out of the game. While ERP can help monitor workflow and streamline production and sales, it lacks the ability to maintain and cultivate existing customers relationship and develop new customers. Contrarily, customer relationship management (CRM) can consolidate customer information and perform detailed analysis, allowing businesses to shift from a production centric approach to a customer centric model and, ultimately into a comprehensive management platform. Learn what CRM does from SAP CRM training by SAP Trainings Online, which is best resource of SAP online training.

Benefits of integrating ERP and CRM

A 360degree view of customer:

How well do you know your customers? One of the biggest advantages of CRM and ERP integration is that it gives you a complete view of your customer. From prospect, to sales and support, to finance and accounting, together these systems provide complete visibility into your customers’ needs, buying habits, order history, preferences, account standing, etc. Not only does this knowledge give you better insight into your customer base, it can help you build lasting relationships with customers and determine where there is potential for future growth. It can even help you anticipate your customer’s needs before your customer does.

Better visibility into sales cycle and improved sales forecasting

ERP and CRM integration creates a single point access for invoice-order-product information. This renders sales rep with improved visibility of order status, purchase history and other order details. Most importantly, a full-blown integration offers sales reps and marketing professionals with real-time customer and sales data that can be leveraged for improved forecasting.

Better access to critical information

SAP CRM and ERP solution that is fully integrated gives your employees the ability to access important information in real-time. Without it, your employees are less efficient and your customers will pay the price. For example, when a customer contacts your call center with a simple question about the status of an order, your call center representative should not have to go into different systems to access that information or inquire with other employees. A fully integrated ERP and CRM solution empowers your employees with access to the information they need exactly when they need it. With the touch of a button, they can retrieve inventory levels, shipments, customer financials, order history, returns, payments, pricing, etc.

Reduce data and work duplication: By proving employees the means of updating a single, centralized database.

Improve interdepartmental communication: By enabling disparate departments to collaborate more easily.

Make more informed business decisions: By giving managers and business owners an enhanced visibility over their products and customers. For example, when you want use CRM to find out most income generated product, ERP’s costing module can help companies analyze by plugging in cost and profit data. On other hand, ERP provides accurate data for studying a customer in CRM’s database.

Spruce up customer service

A well-integrated system allows employees in your company to have a 360-degree view of customer interactions. This speeds up the query resolving time, and enables businesses to approach customers in a more personalized manner. For instance, if a prospect reaches your support team enquiring about inventory/stock, your CRM rep won’t have to browse through multiple systems, since all the information is served on a unified platform. Swift customer service at your disposal. 
Better mobility
This is a boon for all those sales reps, which are always on the run! Nothing can be more beneficial for a sales rep to have all the customer, inventory, product and pricing information at his fingertips when on the go during a sales meeting. This helps greatly to close more deals efficiently.
With a robust CRM and ERP integration, employees from various departments will find it easier to collaborate. Further, streamlined information keeps everyone in your business on the same page. Managers and CXOs can keep a track of all the critical business operations in real time, which will aid them to make more informed business decisions.
SAP CRM training

Customer Relationship Management is a business strategy for optimizing customer interactions. It helps in understanding your customers, their needs and requirements. Learn SAP CRM from world’s biggest unique SAP training resource SAP Trainings Online by 12+ years of experienced faculty.

We provide best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Want a free demo on SAP CRM register at: www.saptrainingsonline.com/student-registration

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Contact: INDIA +91 9052775398 USA +13152825809

Difference Between ERP and SAP CRM | SAP CRM Online Training Classes

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Difference between ERP and CRM

Enterprise Resource Planning

ERP stands for enterprise resource planning. It is an immense software that concerns every aspect of the activity. You can acquire a single suite or create your individual out of different modules from a variety of vendors.

Customer Relationship Management

SAP CRM stands for customer relationship management. It is used by sales, marketing, analyze customer interaction and business development departments to manage records throughout the customer lifecycle.

CRM is used by sales, marketing and business development departments to manage interactions throughout the customer life cycle. (Learn more from SAP CRM training by SAP Trainings Online) CRM typically includes:

Marketing integration: Lead management, email marketing, and campaign management.

Sales force Automation: contact management, pipeline analysis, sales forecasting and more.

Customer service and support: Knowledge management systems, pipeline analysis, sales forecasting and more.

Field service management: Scheduling, dispatching, invoicing and more.

Call center automation: Call routing, monitoring, CTI and IVR.

Help desk automation: IT asset management, self service etc.,

Difference between ERP and CRM

CRM is defined as software that lets the business to trace every action with the customers and clients. ERP refers to a software program that assists the business to manage its sales processes, going on beyond the organization.

Customer Relationship Management is the system that should analyze and systematize customer communications, maintain the sales pipeline, support, upsells, track customer data and generate dashboards and reports on this information. Furthermore it should: organize marketing efforts, streamline your sales processes, share marketing, calculate time spent on converting leads to closing deals, automates customer service and sales collateral, learn which products/services sell best and when, prioritize contacts, maintain inventory based on historical sales information, cooperate to sell as a team, manage your organization contacts, manage your organization leads, share customer profiles with ally, see when and where leads come from etc.

ERP applications consolidates the data provided by various functional groups of the company and also automate and maintain back-office business activities and tasks, such as: accounting and finance, HR and payroll, purchase, manufacturing, e-commerce accounting software, distribution process management, excellent supply chain management, services knowledge base, project management, reduce redundant tasks, lower purchasing costs, standardize critical business procedures and streamline business processes.

CRM concentrates on boosting sales, but ERP gives prominence on decreasing costs.

About SAP CRM training course

This course is a very specifically designed to provide a training of SAP CRM Certification. The course curriculum meets all the demands and need for this certification. This course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management, Organization Management, Product Master, Transaction Processing, Activity Management, Partner Processing, CRM Actions and Middleware. The course further includes Demonstration of Web User Interface (SAP WEB UI).

CLICK HERE for free live demo on SAP CRM

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: INDIA +91 9052775398 USA +13152825809