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Trainings Online work is to enrich
online SAP training through
impressive and real-time teaching solutions, and our team who are the most
important component of delivering on that vision. Our sole maxim is to
introduce training to make you industry ready and to excel in careers.
Difference
between ERP and CRM
Enterprise Resource Planning
ERP stands for enterprise resource planning. It is an immense
software that concerns every aspect of the activity. You can acquire a single
suite or create your individual out of different modules from a variety of
vendors.
Customer Relationship Management
SAP CRM stands for
customer relationship management. It is used by sales, marketing, analyze
customer interaction and business development departments to manage records
throughout the customer lifecycle.
CRM
is used by sales, marketing and business development departments to manage
interactions throughout the customer life cycle. (Learn more from SAP CRM training by SAP Trainings
Online) CRM typically includes:
Marketing integration: Lead management,
email marketing, and campaign management.
Sales force Automation: contact
management, pipeline analysis, sales forecasting and more.
Customer service and support: Knowledge
management systems, pipeline analysis, sales forecasting and more.
Field service management: Scheduling,
dispatching, invoicing and more.
Call center automation: Call routing,
monitoring, CTI and IVR.
Help desk automation: IT asset
management, self service etc.,
Difference between ERP and CRM
CRM
is defined as software that lets the business to trace every action with the
customers and clients. ERP refers to a software program that assists the
business to manage its sales processes, going on beyond the organization.
Customer
Relationship Management is the system that should analyze and systematize
customer communications, maintain the sales pipeline, support, upsells, track
customer data and generate dashboards and reports on this information.
Furthermore it should: organize marketing efforts, streamline your sales
processes, share marketing, calculate time spent on converting leads to closing
deals, automates customer service and sales collateral, learn which
products/services sell best and when, prioritize contacts, maintain inventory
based on historical sales information, cooperate to sell as a team, manage your
organization contacts, manage your organization leads, share customer profiles
with ally, see when and where leads come from etc.
ERP
applications consolidates the data provided by various functional groups of the
company and also automate and maintain back-office business activities and
tasks, such as: accounting and finance, HR and payroll, purchase,
manufacturing, e-commerce accounting software, distribution process management,
excellent supply chain management, services knowledge base, project management,
reduce redundant tasks, lower purchasing costs, standardize critical business
procedures and streamline business processes.
CRM
concentrates on boosting sales, but ERP gives prominence on decreasing costs.
About SAP CRM training course
This course is a very
specifically designed to provide a training of SAP CRM Certification. The
course curriculum meets all the demands and need for this certification. This
course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management,
Organization Management, Product Master, Transaction Processing, Activity
Management, Partner Processing, CRM Actions and Middleware. The course further
includes Demonstration of Web User Interface (SAP WEB UI).
CLICK HERE for free live demo on SAP
CRM
For
more details visit: www.saptrainingsonline.com
Email:
contact@saptrainingsonline.com
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INDIA +91 9052775398 USA +13152825809
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