SAP
CRM is a customer relationship and engagement platform built to greatly enhance
your engagement capabilities and enable you to provide smooth and personalized
customer experiences at every opportunity and across multiple channels.
With
SAP CRM, you can choose to have the software deployed on the cloud or
on-premise based on the implementation your business requires. Both options
extend their functionality to smartphones and tablets.
The
software improves your sales and marketing as you discover new insights that
are covered deep under tons of customer and social information. You are able to
boost customer engagement, drive sales, and streamline order-to-cash processes
among others. Learn more about CRM from SAP CRM training.
SAP CRM Outline Agreements
An outline agreement is defined as an
agreement that allows a customer to release the products or services at
previously agreed conditions. You can define conditions like price, terms of
delivery, etc. and these conditions are true for all sales orders that customer
creates with reference to sales agreement (See SAP SD training for more details). These outline agreements are
used for customer retention.
Contracts
and agreements are based on business transactions. These business transactions
are structured as:
Header
− The header contains the information relevant to complete transaction like BP
number, Dates, status of transactions etc.
Items
− This defines the product to which business transaction relates. Items and
sub-items and their status.
The
following functions can be used in an outline agreement in sales:
Releasable
Product Details − Here you can define the products that a customer can
release against the contract.
Target
Quantity − This determines the quantity of a product the customer can
release.
Price
Agreements − This is used to determine special price agreements by entering
conditions in an outline agreement.
Cancellation
Procedure − Here you determine the cancelation procedure – who is authorized
to cancel the contract, terms of cancellation and notice period.
Date
Rules − You can enter the contract start date and end date and duration of
contract. Dates can be entered manually or you can create date rules for
determining start and end date of contract.
Completion
Rules − Here you define the completion rule like how the system will act on
contract when customer release the full quantity of the product.
Card
Payment − Payment via card information can be added to contract but
validation and authorization doesn’t take place in the system. When the
customer releases products as per the agreement, system moves the card
information to release order and authorization is done at that time.
Activities
and Actions − You can define the actions to be performed and follow up
activities for a contract when it is about to expire.
Availability Check
The
availability check is used to validate if a product is available to be added in
a Sales order. This allows you to perform a check if enough stock is available
or can be produced or purchased for the sales order to be placed.
Availability
check can be performed in different systems and information is transferred to
production or purchasing.
Availability
check can be performed in the following systems:
SAP
Advanced Planning and Optimization (SAP APO) − You can find more
information under Availability Check Using SAP APO training by SAP Trainings Online.
SAP
ERP Central Component (SAP ECC) − You can find more information under
Availability Check Using SAP ECC.
External
(non-SAP) systems − You can also use your own ATP system to carry out the
availability check or obtain availability information.
SAP Trainings Online is a unique SAP training platform
which provides learners with real time project and case studies included in
course content. SAP Trainings Online designed SAP training program based on
present day industry requirements which makes the learners future ready and
strengthens you to go challenging with industrial demands. We provide training
in many countries India, USA, UK, Canada, Australia, and New Zealand.
Register
with us for free demo: www.saptrainingsonline.com/student-registration
For more
details visit: www.saptrainingsonline.com
Email: contact@saptrainingsonline.com
Contact: India
+91 9052775398 USA +13152825809
Whats App:-9052775398
No comments:
Post a Comment