SAP CRM Training | What is Sales Force CRM and how it is Beneficial

What is Sales force CRM?

Sales force began with the creative power of reinventing Customer Relationship Management (CRM).To grow your business revenue, all you need is Sales force Customer Relationship Management. Sales force applications are run on the power of the cloud so users can access its full functionality without high maintenance and setup costs. It provides customers the ability to track and monitor their routine task, events and automate their work process, you can also work from any device at any location without any disruption.

SAP CRM also serves customer service and support divisions--making businesses efficient and improving customer satisfaction. In any business, the bottom-line of CRM work flow is to:

• Initiate Marketing 
• Process Sales
• Schedule orders and 
• Provide Support

A CRM system is a business tool that allows you to manage all your customers, partners and prospects information all in one place. The Sales force is a secure cloud based CRM system that can help every part of business.  (Learn more about CRM system from SAP CRM training by SAP Trainings Online).

• For example it helps:
• Sales teams close deals faster
• Marketing mange campaigns track lead generation
• Service call centers reduce the time t resolve customer complaints

Sales force is customer focused

Sales force CRM applications are built on the power of Sales force Platform, so you can run your business on any device, easily build new customer applications or integrate with existing back office systems. You’ll be up and running in 30 days with the world's most proven and loved customer relationship management solution. With our pay-as-you-go model, the price of success is dramatically lower.

Sales force delivers reliable data, protection and security so that important data will not be lost. Using this CRM no need to get involved with coding rather it is designed to reduce customer difficulty. It is not only for Sales and Marketing but also enables you to manage all customer interactions, designed to help your organization/business can grow and succeed in the digital world.

It has several portals for businesses to improve customer satisfaction which helps customers to search and find their content they need. Self-service is the first portal of Sales force allows customers to check their purchasing, the status of orders, cancel facilities without contacting the support person, you can do it by yourself and this promotes customer satisfaction.

Customer Portal allows customers to manage and access their data within custom objects; it also provides an online support channel for customers to resolve their issues without contacting customer service. Partner Portal helps their partners sign in to Sales force account through a separate website, the users can only see and manage the data if they have proper user access/permissions. Partner Portal gave access to external businesses to your Sales force database which helps to get more leads and business opportunities.

It has a wide range of CRM categories include Sales Cloud, App Cloud, Marketing Cloud, Community Cloud, Service Cloud, Analytics Cloud, Data Cloud and IOT that meet your business needs and goal.

SAP Trainings Online provides best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

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