Learn SAP CRM Online | SAP CRM Integration With SAP SD Module

The SAP ECC and CRM are closely integrated with each other and they have to be synchronized in some configurational areas like Sales, Customer master records, Organizational model, etc.SAP CRM training by SAP Trainings Online gives you complete course structure to deal and implement in a practical way starting from Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Example − An organization model defines the sales area you should use in CRM and check in SAP ECC system. Sales area contains the following components

• Sales organization
• Distribution channel
• Divisions

Download the data from sales area to ECC system and this is performed when you configure the CRM module. You need to verify the configurational data in ECC before setting up in the CRM.

Maintaining divisions in CRM

You can select if you want to work with divisions in SAP CRM. When you are using CRM with ECC, there is a need to maintain a dummy division or you can also use a header division in CRM so that dummy division for data transfer is not required.

Go to CRM → Master Data → Organizational Management → Division Settings → Define Use of Division and Dummy Division.

SAP CRM Order to Cash process can be completed with integration to the SAP ECC system and specifically to the SAP SD module.

Following are the steps to be followed for a very basic straight forward order to cash business scenario in a retail environment:

Master Data:  

• Organisation Structure – The Organisation structure is maintained in the SAP ECC system and is replicated to the SAP CRM system.
• Customer Master – Generally in a green-field implementation, the master system for Business Partners (Customers) is the SAP CRM system.
• This is the best proposed route as SAP CRM provides a holistic 360 degree view of the Customer.
• Product Master – Product master will normally be the SAP ECC system which has a more complex product/material management setup but SAP CRM.

Customizing data:

The customising data needs to be replicated from the SAP ECC to SAP CRM system for the condition technique and usages for the following:

Pricing

Free goods

Product determination

(Middleware is used to replicate data between the SAP ECC and SAP CRM systems)

Configuration of transactional and master data

All the necessary configuration is maintained within the SAP CRM and SAP ECC system along with any additional BADI implementation depending on the requirement of the business process to be implemented.

Following is the standard order to cash business processes in a retail environment

• Sales Order is created in (see SAP SD training for complete sales order process) SAP CRM and replicated to the SAP ECC system using Middleware.
• The SAP CRM system also creates a dependent item in the billing due list, containing billing information from the sales in situations where billing is carried out from the SAP CRM system.
• A delivery is created in the SAP ECC system from the Sales Order.
• The delivery status is also updated in the Sales order present in the SAP CRM system with the transaction history (document flow) updated.
• Goods issue is posted in the SAP ECC system which relates to the reduction in stock level as material is picked from the plant or delivery unit for shipment to the customer
• The delivered quantity and status is also updated to the sales order within the SAP CRM system with the transaction history (document flow) updated.
• Based on the delivered items the previously created dependent item in the billing due list is updated.
• A billing document is created in the SAP CRM system and deletes the corresponding billing due list item.
• After verifying the invoices which were created, they are further released and replicated to the SAP FI-CA module within the SAP ECC system for further processing of the payment.

Define combination of distribution channels and divisions

You can also define combinations of distribution channels and divisions that can be assigned as attributes to the sales organization to define a sales area.

To define a combination of division and distribution channel, go to CRM → Master Data → Organizational Management → Organizational Data for Sales Scenarios → Define Combination of Distribution Channel and Division.

About SAP CRM Training

SAP Trainings Online gives you the SAP training in all modules and offers more than just going through of the curriculum. Our content covers all the major areas that are necessary for understanding SAP CRM and also focus on practical oriented real time based implementation. In this course one will come to have idea of how to handle large volumes of data when it comes to customer management and leads to an understanding of how to manage customer relations from a back end point of view.

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