What is SAP CRM
Middleware?
CRM Middleware: middleware helps to
connect SAP CRM with other systems like SAP ECC and any other systems. By using
middleware we exchange the different types of business objects from one system
to other system. The important business objects are like customers, products,
transactions that are being exchanged from one system to another system. Want
to learn CRM by experienced certified professional to excel in career see SAP CRM training for details.
SAP
CRM middleware provides seamless backend integration, group ware integration
like communication software outlook and synchronizes the mobile clients. It doesn’t
require any additional software, installations and servers.
We
can customize CRM middle ware as per business requirements like activating the
adopters that to replicate the data from one system to another system. When we
are configuring the middle ware systems, we have to decide who is the master
and who is the receiver (SAP SD is the master and CRM is the receiver or SAP SD
is the receiver and CRM is the master). For example customer master data has
been created in SAP SD (SAP SD training
from SAP Trainings Online provides with best teaching methodologies), and then
this customer data can be replicated in the SAP CRM system.
SAP CRM Architecture: SAP CRM consists
of various components that allow you to integrate the CRM module with other SAP
and non-SAP modules, internet, mobile devices like smartphones, tablets, and
enterprise portal. There are adapters to communicate with hand held devices and
internet. The SAP ECC/R3 system is used for backend, SAP BI system is used for
analytical reporting and SAP SCM is used to enhance the capabilities of SAP CRM
module.
CRM Server
Architecture: CRM architecture can be divided into three parts
- SAP CRM Middleware
- Business Objects
- CRM Server Applications
CRM
Middleware: Middleware is a tool which is
inbuilt within SAP CRM that enables the SAP CRM system to interact with various
other SAP R/3, SAP BW, APO etc. and
non SAP systems (3rd party web channel etc.)
Using
middleware we can control what data should flow in and out of the CRM system
and also monitor the same. The data exchange between the CRM Middleware and
external systems is performed via adapters. The adapters map and convert data
between various formats.
Load
objects can be exchanged between a source and target system, for example,
between an SAP R/3 Backend and the CRM server. For Example: Business partner
master data and product master data.
They
are grouped as follows:
- Business objects; transaction R3AC1
- Customizing objects; transaction R3AC3
- Condition objects; transaction R3AC5
Important transaction
codes that are used for CRM middleware
Learn SAP CRM
SAP
Trainings Online provides best SAP training with our training learners can become expert in CRM concepts like
Organization Management, Account Management, Territory Management, Product
Master data, Transaction processing, Lead Management, Opportunity Management,
Quotation Management, Order Management, Contract Management, Activity
Management and Visit Planning.etc.
Interested
to take SAP CRM demo CLICK HERE for
free live demo
For
more training options visit: www.saptrainingsonline.com
Email:
contact@saptrainingsonline.com
Contact:
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9052775398 USA +13152825809
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