SAP CRM Online Training Software | SAP Cloud for Customer (C4C), Useful for SAP CRM Consultants

SAP’s cloud for customer (C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications. Let us start by looking into the history of SAP and its CRM efforts in the past. SAP has been looking to get into the CRM space since 1995 and the real push came with the acquisition of a German Sales force Automation company with its development centre in Bangalore. This became a precursor to what we know as SAP CRM On premise solution today. This Customer OnDemand (CoD) which comprised of Sales OnDemand, Service OnDemand and later Social OnDemand evolved into what we now know as SAP Cloud for Customer.

SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios (Learn more about SAP HANA from SAP HANA training by SAP Trainings Online). SAP PI can also be a choice for Integration which we will discuss later.

The overall architecture of SAP C4C is that of a multi-tenant architecture which means that the SAP C4C and the Integration component itself is shared with other customers. There is also a single-tenant model for customers which are a private edition for additional cost. The multi-tenant model means that whenever SAP upgrades or releases a patch it might overwrite some of the custom solutions built on top of the SAP C4C solution. This is the most common concern of customers going on a multi-tenant model. While the cloud solutions push for standardization customers will still need their industry specific and company specific modifications in place. 

• SAP PI/PO – Recommended if you already have SAP PI/PO and prefer to have Integration On-Premise.
• SAP HANA Cloud Integration – Recommended if you are not using SAP PI and have more Cloud to Cloud Integration

On-Premise only: Some of the choices the CRM customers today look for are modern & easy to use UI for Sales people; Browser based access, Mobile access Online & Offline scenarios. SAP CRM already provides a Browser based UI however the Mobile access is something that the customer will need to choose from a limited choice of apps and take the burden of device choice as well as deployment. Customers who have heavily customized their SAP CRM to suit the processes or use deep Marketing and Service functionalities and do not have an End user case for going to cloud would prefer to keep their solution On-Premise only.

SAP Trainings Online provides best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Cloud Only: SAP C4C alone would suffice if the customer is looking for a light weight solution with standard CRM processes like Activities and opportunities. The integration choices need to be considered for which system would be the leading system and which ERP integrations are most needed for the field force.

SAP C4C could also be an excellent candidate for replacing non SAP CRM solutions in SAP ERP customers for better integration and more unified architecture.

Private Cloud: If customers have high needs for customization within the cloud solutions and would not want SAP C4C upgrades and patches to be impacted then would prefer this solution. This solution is as good as having an On Premise solution albeit on SAP C4C and not SAP CRM.

Hybrid: This solution will have both SAP CRM and SAP C4C co-existing in the CRM landscape. This is of the most interest to SAP CRM consultants.

A simplified and representative architecture diagram with all the CRM and Related components is shown below. The most common system components of a Hybrid CRM solution are given below along with representative integrations. From a CRM consultant point of view there are decisions to be made on Integrations, leading systems for Master data and Transaction data, On the run Reporting and historical reporting, volume of transactions that need to be flow between separate systems.

The C4C integration to CRM On premise could be on the basis of level of customization required, whether the functionality is required to be on the cloud/on the field, what are the master data governance rules within the company, Sales organization structure.

The C4C integration to ERP could be on the basis of types of transactions needed to be displayed to the front end sales like Orders, Quotations or contracts. Based on the role of the Sales person whether they need pricing information, availability checks or even customer credit information. The principle here could be that of only deploying“Must Have” Integration with the ERP transactions.

Reporting: The C4C Sales analytics provides standard set of reports and dashboards for the day to day use of a Sales representative. These analytics is realtime and can be integrated with the BW Data warehouse. The standard architecture should suffice for most needs although there might be some BW reporting (want to learn BW concepts by experts see SAP BW training for details) key figures needed on the Sales Analytics dashboards based on the business needs.

Want to learn more about SAP CRM join SAP Trainings Online, which gives you the SAP training in all modules and offers more than just going through of the curriculum. Our content covers all the major areas that are necessary for understanding SAP CRM and also focus on practical oriented real time based implementation. In this course one will come to have idea of how to handle large volumes of data when it comes to customer management and leads to an understanding of how to manage customer relations from a back end point of view.

Want a demo on SAP CRM enrol with us for free live demo at:

www.saptrainingsonline.com/student-registration

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: India +91 9052775398 USA +13152825809

Learn SAP CRM | Integration of SAP cloud for customer with SAP backend (SAP CRM or ECC)

The SAP CRM provides best-in class functionality for marketing, sales and service. It supports customer-facing business processes across multiple interaction channels. SAP CRM enables organizations to focus on strategies for customer-driven growth and to differentiate themselves in the market by providing a superior customer experience. SAP CRM training by SAP Trainings Online provides you with live project and case studies included in course curriculum.

SAP CRM supports the following functions:

• Management of all customer data using the central business partner management to customer relationships and hierarchies.
• Effective Activity/Contact Management
• IS-U / CCS-standard integration
• Complaint management with escalation mechanisms
• Realization of sales processes for any products and categories
• Web Channel Integration connects your online activities, especially online shops, with your CRM system
• Billing in CRM and interfaces to Accounting
• Comprehensive reporting capabilities provide administrators evaluations from different applications
• User-friendly customer segmentation and cross-system target group selection
• Targeted marketing planning and campaign management
• Integration with MS Office (eg. Automatic filling of Word templates with automatic contact system, offer calculation with MS Excel) via Web Service 
• Synchronization with groupware calendars from Microsoft Outlook or Lotus Notes

SAP Cloud integration with SAP backend (SAP CRM or ECC)

SAP provides pre-packaged integration scenarios called iFlows for integrating SAP C4C with either SAP CRM or ECC.

These iFlows are represented in the - very visual - BPMN language and include configuration for both end points of the integration flow between SAP C4C and the backend, and the message flow and mapping information between the inbound and outbound messages. The screenshots below show examples of this content. This gives an idea of the sort of work being saved by leveraging this integration content.

These iFlows live on a Middleware or Enterprise Hub which can either be SAP PI or a relatively new SAP Cloud product called SAP HANA Cloud Integration (HCI). SAP HCI is a new holistic, cloud-based integration technology, with both process and data integration capabilities on a multi-tenant cloud infrastructure. This technology supports integration of SAP cloud applications to not only SAP, but other third-party applications/data sources - both on-premise and Cloud – as well. It is one of the capabilities in the broader SAP HANA Cloud platform. Learn database concepts from SAP HANA training.

iFlows can be customised by customers using the Eclipse-based Netweaver Developer Studio. (See SAP NetWeaver training for details) One example would be for the adding of mappings for bespoke fields.

SAP pre-packaged iFlows will drastically reduce the integration TCO, as the illustrative diagram below shows. Without this content, the integration cost is such that for example most Salesforce customers I have come across have not spent the money building the backend integration.

SAP provides many integration options to non-SAP systems:

Pre-packaged scenarios – A number of 3rd party providers have developed easy to integrate solutions whereby they have already developed the integration point by leveraging Cloud for Customer APIs. Examples include Twitter, Facebook, Netbase, Klout, Google and Bing maps, where activating the integration only takes a few minutes by providing API keys.

Web service APIS - If you need an integration scenario that isn’t available in the standard delivery or through a partner solution, you can build your own scenario using the existing SAP Web services. As standard, SAP C4C provides a number of web services and Odata interfaces.

SAP Cloud Application studio SDK - If the available Web services are not sufficient, you can use the SAP Cloud Applications Studio SDK to create a new Web service. Access to this SDK and a development tenant will require additional license not included in the SAP C4C license.

SAP CRM Training

SAP Trainings Online provides best SAP training with our training learners can become expert in CRM concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Interested to take SAP CRM demo CLICK HERE for free live demo

For more training options visit: www.saptrainingsonline.com

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SAP CRM Training | SAP CRM – Sales Order Management and Process

Sales order management

SAP CRM Sales order processing is used to create and process a sales order and also to trigger logistics processing in the integrated back-end SAP ERP system. Learn more from SAP CRM training Following are the possible sources for creating Sales Orders in CRM:

• SAP ERP
• Directly in CRM
• IC web client
• Mobile sales
• Internet sales application
• Handhelds

Sales order processing in SAP CRM consists of following steps:

• Create sales order with requested product
• Perform ATP check
• Maintain and determine the pricing conditions
• Integrated ERP system helps to perform credit check
• System replicates it to and receives it from the SAP ERP
• Order confirmation is sent to the customer

Outbound delivery activities such as picking, packing, transport, and goods issue takes place in the integrated SAP ERP system. Billing process provided within SAP CRM could be used for creating customer invoices.

Billing document can be created with reference to the sales order, deliver, or contract depending upon the customizing settings. General data entered at the header level of the sales order includes transaction types, requested delivery date, employee responsible, contact person, sold-to party and ship-to party.

Other Features in Quotation and Sales Order Management

In the SAP CRM Sales processing there are certain functionalities which are well featured by SAP. Some of these are product determination, listing and exclusion, free goods and availability check. These features are used at different stages of Sales processing within SAP CRM Sales. Learn more about sales order process from SAP SD training.

Product determination

During the sales document processing, system can automatically determine and substitute the products.

• With the help of condition technique, it is possible to configure a product determination procedure.
• This product determination procedure can then be assigned to a transaction type.
• When a sales document is created for this transaction type and a product is entered, this will trigger the product determination procedure.
• This configuration is used when there is a requirement to have product substitution in a sales document.
• Product determination is not used to substitute a product which is not available with another available product.

Listing and Exclusion

Listing and Exclusion for a particular account represents which products are permissible or not permissible for that account in a specific timeframe for a particular business transaction.

There are two possible approached to implement this:

• PPR - Partner/Product Range (without condition technique)
• A newer approach using condition technique

In case of PPR, assignment of business partners, products and timeframe is done. The necessary settings for the PPR are done in the customizing.

In the newer approach Listing determines a product valid or invalid. This Listing consists of header and item. Header contains the condition technique and item contains PPR information.

With free goods you can implement quantity discount. That is, you can offer a product for free to your customer when a certain quantity of product has been ordered. This feature is also implemented using the condition technique. It could be implemented in two ways:

• Inclusive free good: the discount is applied when certain quantity of product is purchased.
• Exclusive free good: certain amount of product is offered for free when some predefined quantity of product is purchased.

Contract management

Through different SAP CRM channels, SAP CRM Sales offers Contract Management which is embedded into the sales cycle. Contract is an agreement with your customer based upon agreed conditions related to price, target value, or target quantity. It allows your company to release products or services based upon these conditions. It could be created based upon an opportunity which is won by the sales employee responsible. Further to this opportunity sales employee responsible and the customer agrees to favourable conditions, based upon which the sales order is then created. Customer needs to accept this contract and then the sales manager releases this contract. Customer can then order products against this released contract. Around completion date of the contract, Sales representative can contact the customer to renew the contract.

The sales orders created are linked to the contract as follow-up documents and thus it keeps record of the entire required information from all the sales orders created.

SAP CRM offers two types of contract:

Quantity contract is an agreement with a customer that he or she will buy certain quantity of particular in a specified timeframe.

Value Contract is an agreement with a customer that he or she will buy certain value of particular in

A specified time frame

Following are relevant status values for a CRM sales contract:

• Open - This is set by default when contract is created.
• In Process - You can set this status while negotiating the contract with customer.
• Released - This status needs to be set, when an item in the contract is ready and can be used to release products and create sales orders against it.
• Completed - This status is set for the items whose validity has expired or, whose target value or quantity has been released completely. It could be set automatically or manually. Once an item in contract is in this status it will not be possible to release products against it

Conclusion

Interested to learn more about SAP CRM and its business process and to establish a career in CRM join SAP Trainings Online for a rewarding SAP career through SAP training modules. We provide best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Want a free demo on SAP CRM CLICK HERE to register for live demo class

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: India +91 9052775398 USA +13152825809

Learn SAP CRM Online | SAP CRM Sales Process, Management and Product Determination

SAP CRM supports the implementation of complete sales cycle as per the customer-specific requirements which leads to maximize sales force productivity, ensure customer satisfaction, and thus quickly increase revenues. With SAP CRM Sales the complete sales cycle could be managed across different sales channels, i.e. direct sales, channel sales, telesales and e-selling. Learn more about CRM sales process from SAP CRM training by SAP Trainings Online.

SAP CRM Sales Business Roles

SAP CRM offers predefined Business Role [Sales Professional - SALESPRO] for the sales representatives of an organization

With this role SAP standard functionalities related to the Account Management, Activities, Sales Cycle, Pipeline Management and Sales Management can be performed by the Sales representatives.

SAP CRM sales also offers Sales Assistant which could be used by the sales representative to plan sales activities within sales cycle processes, and sales methodologies elements such as buying centre, competitor analysis, project goals, etc. which could be used in an opportunity by the sales representative while preparing value proposition for the customer.

General sales cycle steps

• A Sales representative receives a qualified lead.
• When this Hot Lead is accepted by the sales representative, the system creates an Opportunity.
• Within SAP CRM actual sales process begin with an opportunity. It is not mandatory to use Lead to create the Opportunity.
• The sales representative then contacts the customer and updates the opportunity with further data.
• Also there is option to activate activities available in the Sales Assistant or create new activities. These activities can be configured for different stages of the Opportunity.

• The Opportunity needs to be evaluated by the sales representative with positive or negative decision.
• Opportunity ends with the creation the quotation, or rejection from the customer.
• The solution derived from the opportunity is presented to the customer and the sales representative creates quotation.
• Once the sale representative secures agreement based upon the quotation, sales order can then be created.
• Billing for the sales orders can be performed within the SAP CRM

In SAP CRM Sales Quotations are created as follow-up documents for opportunities. A quotation can be copied or converted to a sales order (Get an insight into sales process from SAP SD training concepts). It is also possible to create quotation with reference to the inquiry. For a quotation, validation period is maintained within which customer can place or modify the order, or can cancel the order.

Quotation Management includes following processes:

• Create a quotation in the system 
• Create items for the quotation
• You can add products requested by the customer
• You can perform ATP check of products for each item in the quotation
• Determine the pricing of individual items
• Send the quotation to the customer
• You can create activities as part of a Quotation document

Product proposal

SAP CRM offers the functionality of product proposal in a Quotation document. With this you can propose products that your customer may be interested in, while entering the Quotation.
Product proposal functionality can be implemented using:

Transaction history of the customer which includes previous sales orders of the customer.

Marketing projects in which the customer has been involved.

For these proposed products, it is possible to perform ATP check and the price calculation.

You can have following types of the product proposals:

• Cross selling
• Up selling
• Down selling
• Accessories
• Top and product lists

SAP CRM opportunity Management

An Opportunity is defined as a sales prospect, requested service or product, sales volume and a sales probability. Opportunity can be a possibility of sales of service or product and can result from a bid invitation, sales deal or from a trade fair. Opportunity management is one of the integral part of CRM module and this allows you to control the sales process.

• Opportunity management in Sales should be used in the following scenarios:
• When sales cycle in an organization spans for a longer time period.
• When there are many sales representatives working in an organization.
• When there are large sales order values and they are distributed.

Conclusion

Interested to learn more about SAP CRM and its business process and to establish a career in CRM join SAP Trainings Online for a rewarding SAP career through SAP training modules. We provide best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Want a free demo on SAP CRM CLICK HERE to register for live demo class

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: INDIA+91 9052775398 USA +13152825809

SAP CRM Online Training in USA | SAP Trainings Online

SAP CRM is one of widely used technology in business firms today. It is customer relationship management software that targets business requirements of midsize and large organizations in all industries and sector. It is software named as, that connects to customer.

The course works on SAP and basic idea of CRM to those pursuing it. It gives learners and vision into how the application works and provides a platform on the basis of which a more practical oriented training may be undertaken. For those undergoing or aspiring to pursue marketing or customer management as a career option, SAP CRM training at SAP Trainings Online is the difference between landing a job versus average placement.

Anywhere in any firm customer requirement and interest is given top most importance. Firms are working towards getting the most from their customers through customer procurement. Nothing is effective than CRM provides from SAP application for data analysis to reach out to customers. So, it is crucial to have strong fundamental understanding of SAP CRM so that can be implemented at work place effectively it is possible with guidance of  professionals.

We give you the SAP training program and offer more than just going through of the curriculum. Our content covers all the major areas that are necessary for understanding SAP CRM and also focus on practical oriented real time based implementation. If you are looking forward to establish a career in marketing then consider SAP CRM training. In this course one will come to have idea of how to handle large volumes of data when it comes to customer management and leads to an understanding of how to manage customer relations from a back end point of view.

Pursuing online course has flexibility trainers are always available at pace to clarify queries of students which makes learning better.

Benefits availed in online program

• Detailed illustration based study material
• Delivers advanced concepts
• Real time demonstrations
• Profile/Resume preparation
• Interview preparation

SAP Trainings Online is the only vicinity where you can trade your bright career with our SAP courses online training to every corner of the world globally at India, USA, UK, Australia, Canada, Saudi Arabia and Newzealand. It is an interactive global training podium started by proven industry experts with an aim to provide quality training in all SAP technical and SAP functional training courses. Our trainers are highly talented and have Excellent Teaching skills.

For Student Registration Click Here

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: India +91 9052775398 USA +13152825809

Learn SAP CRM Online | SAP CRM Integration With SAP SD Module

The SAP ECC and CRM are closely integrated with each other and they have to be synchronized in some configurational areas like Sales, Customer master records, Organizational model, etc.SAP CRM training by SAP Trainings Online gives you complete course structure to deal and implement in a practical way starting from Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Example − An organization model defines the sales area you should use in CRM and check in SAP ECC system. Sales area contains the following components

• Sales organization
• Distribution channel
• Divisions

Download the data from sales area to ECC system and this is performed when you configure the CRM module. You need to verify the configurational data in ECC before setting up in the CRM.

Maintaining divisions in CRM

You can select if you want to work with divisions in SAP CRM. When you are using CRM with ECC, there is a need to maintain a dummy division or you can also use a header division in CRM so that dummy division for data transfer is not required.

Go to CRM → Master Data → Organizational Management → Division Settings → Define Use of Division and Dummy Division.

SAP CRM Order to Cash process can be completed with integration to the SAP ECC system and specifically to the SAP SD module.

Following are the steps to be followed for a very basic straight forward order to cash business scenario in a retail environment:

Master Data:  

• Organisation Structure – The Organisation structure is maintained in the SAP ECC system and is replicated to the SAP CRM system.
• Customer Master – Generally in a green-field implementation, the master system for Business Partners (Customers) is the SAP CRM system.
• This is the best proposed route as SAP CRM provides a holistic 360 degree view of the Customer.
• Product Master – Product master will normally be the SAP ECC system which has a more complex product/material management setup but SAP CRM.

Customizing data:

The customising data needs to be replicated from the SAP ECC to SAP CRM system for the condition technique and usages for the following:

Pricing

Free goods

Product determination

(Middleware is used to replicate data between the SAP ECC and SAP CRM systems)

Configuration of transactional and master data

All the necessary configuration is maintained within the SAP CRM and SAP ECC system along with any additional BADI implementation depending on the requirement of the business process to be implemented.

Following is the standard order to cash business processes in a retail environment

• Sales Order is created in (see SAP SD training for complete sales order process) SAP CRM and replicated to the SAP ECC system using Middleware.
• The SAP CRM system also creates a dependent item in the billing due list, containing billing information from the sales in situations where billing is carried out from the SAP CRM system.
• A delivery is created in the SAP ECC system from the Sales Order.
• The delivery status is also updated in the Sales order present in the SAP CRM system with the transaction history (document flow) updated.
• Goods issue is posted in the SAP ECC system which relates to the reduction in stock level as material is picked from the plant or delivery unit for shipment to the customer
• The delivered quantity and status is also updated to the sales order within the SAP CRM system with the transaction history (document flow) updated.
• Based on the delivered items the previously created dependent item in the billing due list is updated.
• A billing document is created in the SAP CRM system and deletes the corresponding billing due list item.
• After verifying the invoices which were created, they are further released and replicated to the SAP FI-CA module within the SAP ECC system for further processing of the payment.

Define combination of distribution channels and divisions

You can also define combinations of distribution channels and divisions that can be assigned as attributes to the sales organization to define a sales area.

To define a combination of division and distribution channel, go to CRM → Master Data → Organizational Management → Organizational Data for Sales Scenarios → Define Combination of Distribution Channel and Division.

About SAP CRM Training

SAP Trainings Online gives you the SAP training in all modules and offers more than just going through of the curriculum. Our content covers all the major areas that are necessary for understanding SAP CRM and also focus on practical oriented real time based implementation. In this course one will come to have idea of how to handle large volumes of data when it comes to customer management and leads to an understanding of how to manage customer relations from a back end point of view.

Want a demo on SAP CRM enroll with us for free live demo at:

www.saptrainingsonline.com/student-registration

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: India +91 9052775398 USA +13152825809

SAP CRM Live Classes | SAP CRM Capabilities and Features

The SAP CRM components provide different capabilities. SAP CRM is a complete software suite and is part of the SAP Business software.

CRM Core

The core functions in SAP CRM are provided by CRM Application server ABAP (Learn the concepts from SAP ABAP training) and CRM Application server Java. You can further enhance the core functions by adding other software units. CRM Application server and Java application server enables you operate large range of business processes.

To enhance the capabilities, you can add other software like CRM Mobile application to enable use of marketing, sales and service functionalities in offline mode or use of Business Intelligence SAP NetWeaver for analytical reporting. SAP Trainings Online provides you best SAP Netweaver training with live project by experts.

The SAP CRM Application server ABAP consists of the following components:

• SAP CRM ABAP 6.0
• SAP AP 7.00
• SAP WEB AS 7.00 (SAP NetWeaver 7.0 Application Server ABAP)
• SAP CRM UIF 6.0

SAP CRM Application Server Java consists of the following components:

• SAP JAVA data dictionary 5.0
• CRM IPC Mobile 6.0
• CRM IPC MOBILE 6.0
• CRM JAVA APPLICATIONS 6.0
• CRM JAVA COMPONENTS 6.0
• CRM JAVA WEB COMPONENTS 6.0
• SAP SHARED JAVA APPLIC. 6.0
• SAP SHARED JAVA COMPONENTS 6.0
• SAP SHARED WEB COMPONENTS 6.0
• TEALEAF 4.5

The SAP NetWeaver Application Server Java consists of the following component

SAP WEB AS 7.00

You can easily differentiate between CRM core Java components and CRM core non Java components. For a few business processes, you don’t need CRM Application server Java components as they can run on Application Server ABAP components.

You should have SAP Core with CRM Java Components (JCRM) for the following business scenarios in SAP CRM:

CRM Web Channel WCEM − Business scenarios in which you want to use the product configuration. For example: the business process Sales Order Processing in CRM.

User Interfaces − The CRM web client is an integrated, clearly arranged web based user interface. You can perform the following functions in the user interface.

• Clearly arranged page layout
• Flexible and easy-to-use interface configuration
• Toolbar for functions
• Terminology that is suited to the new user interface
• Simple and intuitive navigation
• Easy-to-use personalization
• Enhanced search concept
• Access online help and tutorials

SAP CRM Web Client is based on a web browser, so you would need to install a web browser on the client side. The CRM Web Client is fully based on the CRM Application Server ABAP using Business Server Page (BSP) technology. On the server side, the CRM Web Client is based on a multilayer architecture.

• Presentation layer
• Business object layer
• CRM web client UI

Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, is a part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.

SAP CRM has 9 Main Features:

Marketing, Sales, Service, Partner Channel Mgmt, Interaction Centre, Web Channel, Business Communication Management, Real-Time Offer Management, Trade Promotion Management.

Marketing

SAP CRM provides a central marketing platform that enables organizations to analyze, plan, develop, and execute all marketing activities through all customer interaction points. This integrated application empowers marketers with complete business insights – enabling you to make intelligent business decisions and to drive end-to-end marketing processes.

Sales

SAP CRM helps sales professionals become more efficient and effective, providing the knowledge needed to turn insight into action and acquire, grow, and retain profitable relationships. The application helps organizations plan, execute, and analyze sales operations throughout the sales cycle, find new ways to accelerate buying decisions, uncover new areas of revenue potential, and implement new methods to improve sales productivity.

Service: SAP CRM reduces your service costs while enhancing customer satisfaction by increasing efficiency and delivering consistent high-quality service.

Interaction centre: SAP CRM helps organizations set up an interaction centre that serves as a strategic delivery channel for service, sales, and marketing efforts to maximize customer loyalty, reduce costs, and boost revenue. Organizations can give agents the tools to seamlessly handle inbound or outbound transactions and can give managers role-based access to SAP or third-party administration, maintenance, and reporting analytics to ensure the interaction centre operates efficiently.

Web channel: SAP CRM provides a Web channel application that enables you to turn the Internet into a profitable sales, marketing, and service channel for consumers and businesses. With SAP CRM, you can empower your customers with a personalized Web experience and convenient self-services. Plus, the application delivers a fully integrated Web channel platform, helping you strengthen sales and service operations while reducing transaction costs and customer service calls.

SAP Trainings Online provides best SAP CRM training with our training learners can become expert in concepts like Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning.etc.

Want a free demo on SAP CRM Click Here to register for live video class

For more details visit: www.saptrainingsonline.com

Email: contact@saptrainingsonline.com

Contact: India +91 9052775398 USA +13152825809